This Policy describes the dispute resolution process to be followed when a Buyer and Seller disagree on any issue.
A dispute can be opened by either the employer or the freelancer.
Once a dispute is opened, the other party is given 7 days to respond to it. Otherwise, they will automatically lose the dispute and the decision will go in favor of the party that started the dispute
Steps that may be taken during the dispute Resolution Process
- The complainant will be asked to clearly state the project and disputed issue related to the project. The complainant shall give enough reasons and evidence that it is a fair case to open a dispute.
- The complainant shall indicate what he thinks s/he should fairly get or what s/he cannot part with. The complainant shall clearly explain his.her stand regards payments, timeframe, quality of work, ethics etc.
- A conversation is arranged to see if both parties agree to an amicable solution that may result in partial payment or project cancellation or further agreements or non-disclosure or fair conduct or project continuation or any other mutual agreement that ends the dispute. Another round of discussions may be initiated if the first one doesn’t give any result.
- Only the party that opened the dispute can cancel the dispute. If there is no agreement even after discussions, the case may be escalated to to the dispute team. This may incur a cost 5% of the project fee and either party can pay this fee. If both parties reach an agreement before the dispute team makes its decision, the fee will be refunded.
- Once a party pays the arbitration fee, the other party is given a week’s time to pay the same attribution amount. If the other party fails to pay the fee, the decision will go in favor of the party that paid the arbitration fee first.
- Both parties are asked to provide records of their conversations and email/message exchanges regarding the project work in question. Any other evidence is also welcome as long as it does not violate an individual’s right to privacy. The “work done” and the “project description” and the “bid proposal” may be inspected by experts to determine if they are matching or not. Any other such activities may be carried out as a part of the investigation.
- Each party is asked to provide evidence of damages or loss occurred due to actions of the other party, in terms of delays, misuse of resources, loss of money, miscommunication, breach of contract, privacy violation and any material damage.
- After investigating using above methods, the dispute will be resolved as per the dispute team’s understanding of the issue and parties involved. Resolutions made for similar disputes before may be studied or legal advice may be taken or resolution may be based on the principles of fair conduct. Dispute team’s verdicts are final, binding, and irreversible. The party that gets the favourable decision will get the refund of their Arbitration Fee.
- To be fair, both parties are asked to provide all the evidence in any form such as files, programs, email and message threads. They are encouraged to submit all the documents that would support their claims or defence. If there is any slightest suggestion that the evidence is tampered or altered, the party resorted to such unethical activities may stand to lose the dispute.
- The dispute team will keep all the evidence, submitted in any form, secure and highly confidential and will not disclose it to any other else unless required by law.
Please write to: firstname.lastname@example.org for any queries related to this policy.